Free UK Delivery Over £150*

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Frequently asked questions

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Delivery & tracking

Order before 1pm on a working day with all items in stock and we aim to dispatch the same day. Orders placed after 1pm are usually processed the next working day, and up to three working days during busy periods.

Estimated delivery once dispatched:

  • Royal Mail Tracked 24: around one day
  • Royal Mail Tracked 48: around two to three days
  • Parcelforce Express 24: next day, including Saturdays
  • Parcelforce Express 48 Large: around two working days

All delivery times are estimates and are not guaranteed.

UK orders over £150 are delivered free, the only exceptions being the Isle of Man and the Channel Islands. For orders under £150, the options shown at checkout depend on the weight and size of your order:

  • Royal Mail Tracked 48: £3.99
  • Royal Mail Tracked 24: £4.99
  • Parcelforce Express 24: £7.99
  • Parcelforce Express 48 Large (oversized items): £14.99

Log in to My Account at any time to follow your order. We also email tracking details when your order is dispatched, with a link to follow it with the courier. Tracking usually goes live around 8pm on the day of dispatch.

If your order is sent by Parcelforce and you gave your mobile number, you will also receive delivery updates by text, including an estimated time slot.

We deliver throughout the UK, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. We are unable to ship anywhere outside the UK, and we currently cannot deliver to BFPO addresses.

First, check your tracking in My Account or the link in your dispatch email, along with any Parcelforce notifications. Most delayed parcels are simply out for delivery or waiting at a local Post Office for collection.

If it still has not arrived a few days after the expected delivery date, raise a support ticket to our Tracking department with your order number and we will look into it. Items sent by Royal Mail can only be treated as officially lost after 15 working days from dispatch.

All of our delivery dates are estimates rather than guarantees. The delivery charge covers what it costs us to get your parcel to you, so we are unable to refund delivery charges if an order arrives later than its estimated date.

If your parcel has not arrived at all, that is different. Please raise a support ticket to our Tracking department with your order number and we will look into it with the courier. Orders sent by Royal Mail can only be treated as officially lost after 15 working days from dispatch.

If no one is available when Parcelforce attempts delivery, they will leave a card and try again, or take your parcel to a local Post Office for collection. You can also manage the delivery yourself on the Parcelforce website: rearrange redelivery, choose a safe place, or arrange collection. There is no charge for redelivery.

Smaller items sent by Royal Mail follow Royal Mail's own process, leaving a card so you can arrange redelivery or collect from your local delivery office.

Click & Collect

Click & Collect is free. Place your order online and collect it the same day from our Yeovil collection point, with no need to wait for a confirmation email. Just bring your order ID, and you are welcome to send someone else to collect on your behalf as long as they have it too.

Collection point: Unit 2 Bartlett Court, Sea King Road, Yeovil, Somerset, BA20 2NZ. Open Monday to Friday, 8:15am to 4:45pm.

Uncollected orders are held for three weeks before being returned to stock. Please note this is a collection point only, not our retail shop.

Returns & refunds

You can return an unwanted item within 28 days of delivery, as long as it is unused and in its original packaging. Sealed items cannot be accepted once the seal has been broken.

You do not need to contact us first. Include our returns form, or a note with your order ID and reason for return, package it securely and send it to:

Tackleuk Returns Department, Unit 2 Bartlett Court, Sea King Road, Yeovil, Somerset, BA20 2NZ

Return postage is arranged and paid for by you, so we recommend keeping a free certificate of posting as proof. Once your return reaches us we refund the item, usually within 1 to 4 working days (up to 14 days during busy periods). If your order qualified for free delivery you are refunded in full; if you paid for delivery, the original delivery charge is not refunded.

We are unable to offer exchanges. If you would like a different size or model, please return the original for a refund and place a new order for the item you need.

Refunds are issued to your original payment method only. Once your return reaches us we process the refund, usually within 1 to 4 working days of it arriving (up to 14 days at busy times), and send you confirmation.

If you paid with Klarna or Clearpay, your refund is processed back through them and they will update your payment plan. Please keep up any scheduled payments until your plan is adjusted.

Faults & warranty

Please check your order when it arrives and let us know within 48 hours of delivery if anything is faulty, damaged, missing or incorrect.

The quickest way is to raise a support ticket and select the Faults department, quoting your order number, and including a photo where you can. We will put it right with a repair, replacement or refund, whichever is appropriate. If we need you to return an item, we will arrange and cover the cost, so please wait until we confirm before sending anything back.

Most items we sell come with a 12-month warranty through us, and some manufacturers offer extended warranties that are handled directly with them.

If a product develops a fault within the warranty period, raise a support ticket to the Faults department and include photos of the fault. Photos are essential and we are unable to handle warranty claims by phone. Please also make sure the item is clean so we can assess it.

The warranty does not cover general wear and tear, or damage caused by misuse or the weather, such as bivvies, shelters and umbrellas damaged by wind. It applies only to the original purchaser.

Orders & payment

You can pay your way at checkout:

  • Credit and debit cards: Visa, Mastercard, Maestro and American Express
  • PayPal
  • Apple Pay and Google Pay
  • Revolut Pay
  • Klarna and Clearpay, to spread the cost

All payments are taken in pounds sterling and we do not add any fees for paying by card or any other method.

Yes. At checkout you can choose Klarna or Clearpay to spread the cost, subject to status. Between them they offer paying in 3, paying within 30 days and longer-term financing, with no minimum or maximum order value.

These options are available to permanent UK residents aged 18 or over. Please only borrow if you are confident you can keep up the repayments, as missed payments could affect your credit standing.

Once an order has been placed we are unable to amend it, including the items, quantity or delivery address. If you would like to add something, please place a separate order.

To cancel, raise a support ticket with your order number as soon as possible. If your ticket reaches us before the order is passed to the courier we will cancel and refund it. If it has already been dispatched, please return it once it arrives for a refund.

Yes, we offer price matching. You can find the full details and conditions on our Price Match page.

Once your order is placed we send a confirmation email. If it does not arrive, please check your spam or junk folder first. If it is still not there, raise a support ticket and we will check for you.

Products & stock

Live availability is shown on every product page. Here is what each stock status means:

  • In stock: we hold the item, with no delays, and dispatch in line with our normal cut-off.
  • Dispatch window (for example 6 to 10 days): we order this item in from our supplier first, then dispatch within that window. Your delivery time applies on top.
  • Pre-order: the item is not yet released. Order now to reserve yours, and we show the expected date on the product page and in your basket.

Yes. On the product page of an out-of-stock item, enter your email address and we will let you know as soon as it is available again.

Yes. You can buy any spare parts shown on our website, such as spare spools and pole sections. We are only able to supply the spares listed online. If you are not sure whether a part is available, raise a support ticket and we will help.

Every product page lists full specifications and customer reviews to help you compare, and you can browse by discipline (Carp, Coarse, Game, Predator, Pole, Sea) from the main menu. For tips and setup guides, take a look at our blogs.

If you are still unsure which item is right for you, raise a support ticket and our team, who are anglers themselves, will be happy to advise.

Contacting us

Before you do, it is worth searching this page or browsing the topics above, as the answer to your question may already be here, which saves creating a ticket and waiting for a reply.

If you still need us, open a support ticket and choose the department that fits (Sales, Returns, Faults, Tracking and more) so it reaches the right team straight away. We reply by email, usually within a few hours, and within 48 hours at the busiest times.

The quickest way to reach us is to raise a support ticket. Choose the department that fits (Sales, Returns, Faults, Tracking and more) and we will reply, usually within a few hours, and within 48 hours at the busiest times.

Our phone line is reserved for placing new orders, so for any question or help with an order please use a support ticket.

Our phone line is for placing new orders only. If you have a question, or need help with an existing order, please raise a support ticket instead, as it reaches the right team and is the fastest way to get a reply.

To place a new order by phone, our sales team are available Monday to Friday, 9am to 5pm.

If you have already submitted a ticket, you can view it and any replies by logging into your account. If you checked out as a guest, use the link in your ticket response email.

We aim to reply within a few hours, and within 48 hours at the busiest times, so please allow a little time before chasing.

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Send us the details and choose the department that fits, so it reaches the right team first time. You can track it any time in your account, and we usually reply within a few hours, and within 48 hours at the busiest times.

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Would you prefer to place an order over the phone? Our sales team can take your order Monday to Friday, 9am to 5pm.