In-stock orders placed before 1pm on a working day are usually dispatched the same day. Orders placed after 1pm, at the weekend or on a bank holiday usually go out the next working day, and in very busy periods it can take up to 3 working days.

Once dispatched, most UK mainland orders arrive the next working day. Royal Mail Tracked 48 takes 2 to 3 working days, and addresses in the Highlands, islands and Northern Ireland can take longer.

Delivery times are a guide and aren't guaranteed. Your delivery charge is for standard delivery rather than a guaranteed next day service, and we can't be held responsible for delays caused by the courier.

Usually not. Most deliveries are contactless, and our couriers take a photo or record a name as proof of delivery instead of asking for a signature.

You might still see the word "signature" in your tracking. That's just how some courier systems word it, and it doesn't mean a signature was needed.

Yes. Parcelforce and Royal Mail both deliver Monday to Saturday, so there's no separate Saturday service to choose at checkout. We dispatch orders Monday to Friday.

Rods, poles, brollies, bivvies and anything else over 1.1m long need a bigger parcel, so they have their own delivery charge, starting from £14.99. You'll see the exact charge in your basket and at checkout before you pay.

Free delivery on orders over £150 is for UK mainland addresses. These areas are left out because they're much more expensive for our couriers to reach, so delivery is charged at checkout.

Scottish Highlands & Islands

AB30-AB31, AB33-AB38, AB43-AB56, FK17 upwards, G83, all HS, IV1-IV28, IV30-IV56, IV63, KA27-KA28, KW1-KW3, KW5-KW17, PA20-PA49, PA60-PA78, PH18-PH26, PH30-PH44, PH49-PH50, all ZE

Northern Ireland

All BT postcodes

Isle of Man

All IM postcodes

Isle of Wight

PO30-PO41

Isles of Scilly

TR21-TR25

Channel Islands

All GY and JE postcodes

We email your tracking link as soon as your order is dispatched. You can also check on your order at any time in My Account.

Please make sure your email address and mobile number are right when you order, as the couriers use them to send you delivery updates.

Check your tracking link first, and have a look around for a safe place or ask your neighbours, as couriers sometimes leave parcels there.

For Parcelforce and DHL parcels, if your tracking hasn't moved for a couple of working days, or it says delivered and you can't find it, get in touch and we'll look into it with the courier.

If you're waiting on a Royal Mail parcel, please allow 15 working days from dispatch before contacting us. From the 16th working day we can ask Royal Mail to investigate.

Once you've placed an order you've made a contract with us to accept the goods, so please don't refuse a delivery once it's been dispatched. If a delivery is refused, missed or no longer wanted, we'll refund you minus the original delivery charge. If something's wrong with your order, please contact us instead.

If the courier can't deliver, they'll normally leave a card or send you a message explaining how to rearrange delivery. Please do this as soon as you can, even if you haven't had a card, because parcels that come back to us pick up an extra handling charge. Have your tracking reference ready when you contact them.

If a parcel comes back to us and you'd like it sent again, there's a further delivery charge the same as the original one. If you'd rather not pay it, we'll refund you minus all delivery costs once the parcel is back with us. After the courier's first delivery attempt it's up to you to arrange redelivery or collection, and we can't cover any costs after that point. We'll always let you know about any extra charges.

Couriers may leave your parcel with a neighbour if nobody's in. If you'd rather they didn't, please contact us before you place your order.

Choose click & collect at checkout and pick your order up from Tackleuk, Unit 2 Bartlett Court, Sea King Road, Yeovil, BA20 2NZ. Please wait for our email saying your order is ready before you come in.

There's more on our click & collect page.

Yes. For VAT purposes the Isle of Man is treated as part of the UK, so VAT is charged as normal. Customers in Jersey, Guernsey, Herm, Sark and Alderney aren't charged VAT on their orders.

To have VAT taken off at checkout, please pay by credit or debit card rather than PayPal Express.

Sorry, we can't send orders to tax-free BFPO addresses at the moment.

Not at the moment, sorry. We can only send orders to addresses in the UK, the Channel Islands and the Isle of Man.