Tackleuk Returns Information
(Your statutory consumer rights are not affected)
Please read through all of the information below before returning an item, once you have read this please click the button below to download/view our returns form. Please print this and include it with your returned item(s).
27-29 Forest Hill
Items purchased online from Friday 25th November 2016 can be returned up until Tuesday 31st January 2017.
Our standard returns policy and terms & conditions also apply.
Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components. (All faults & defects must be reported within 48 hours from the time of delivery)
For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.
Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear. Please return the original and complete packaging.
Faults developed within the warranty period
Most items sold by Tackleuk come with a 12 month manufacturer's warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufacturer's warranty and we will not be able to cover the cost of return for faults developed outside of the 28 day period.
Faults within 28 days
An exchange or refund will be issued providing the item is returned within 28 days from the original date of purchase.
Return of an item in an unused state
If you would like to return a new & unused item you can, providing the item is returned within 28 days from the original date of purchase and it is returned by the customer at there cost with all the original packaging. We will refund you for this item(s) on its return. Please note we will only refund you for the item(s) returned not the postage costs. If you are returning an item that had free postage we will refund you for the item minus a delivery fee of £7.99 for standard items and £10 for rods & other long items. This is a charge we had to pay to send your order out to you. Any items that were stocked specifically for your order (shown with a 3-6 or 6-10 day delivery) or sent directly by the manufacturer will be refunded minus our standard restocking & admin fee of 5% or £20, whichever is the greatest.
To return an item by post you do not need to contact us, please let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details within the returns form.
Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing you have provided us with the necessary information inside the return parcel.
Please send all returns to:
Tackleuk Returns Department 27-29 Forest Hill, Yeovil, Somerset, BA20 2PH
Cost of return
All returns to Tackleuk must be returned by the customer at the customers expense, but if you are returning an item that is faulty, damaged or has been sent in error and you expect us to cover the cost of return it must be sent with Royal Mail on the First Class Recorded service, if any other service is used we will only reimburse you the equivalent cost of it being sent with the Royal Mail First Class Recorded service. If your item is too large to be sent with this service please discuss this with us before returning. You must contact us and confirm that we will cover the cost of return before returning an item.
You will only be reimbursed once a manufacturers defect/error has been confirmed and the original Post Office or equivalent receipt is sent to us. The receipt can be included with your return package or sent at a later date within a reasonable timescale.
Important Contact Information
We try and offer customers the best possible service an online company can. We try and have the most competitive prices online and part of this means we cut back on call centres. This means we offer the customer a very easy to use online ticket system to contact us on that you will find on the CONTACT US link on the home page of the Tackleuk.co.uk website. This service is available Mon - Fri 8.30am - 5.30pm and reply to your queries should be answered very quickly usually within the hour but sometimes it may be longer.