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30 DAYS HASSLE FREE RETURNS

If you don't like what you have ordered then send it back - we will happily refund or exchange the item.

 

30 DAYS HASSLE FREE RETURNS

If you don't like what you have ordered then send it back - we will happily refund or exchange the item.


We hope that you enjoy our products but we appreciate that sometimes you will receive an item which is not as you would expect, therefore we offer you 30 days from the time of delivery to return the item to us. If you have a faulty product please contact us before returning the item. The instructions differ depending on the size of the parcel you are returning:

How to return a small item (Smaller than 61cm x 46cm x 46cm)

  1. Print
    Start out by printing out our returns form, you can do this by clicking here. If this is missing from your return it will severley delay the returns process.
  2. Pack it
    Package up the item(s) securely, this is important as the item must not be damaged on its way back to us. Don't forget to include the returns form!
  1. Print a label
    Click here to print a returns label, this service is provided by Royal Mail and will cost £3.49 (this will be deducted from your refund).
  2. Send it
    Once you have completed the above steps just drop off the parcel at your nearest Post Office. If the item is too large please see below.
  1. Print
    Start out by printing out our returns form, you can do this by clicking here. If this is missing from your return it will severley delay the returns process.
  2. Pack it
    Package up the item(s) securely, this is important as the item must not be damaged on its way back to us. Don't forget to include the returns form!
  3. Print a label
    Click here to print a returns label, this service is provided by Royal Mail and will cost £3.49 (this will be deducted from your refund).
  4. Send it
    Once you have confirmed that the item is small item to be sent with Royal Mail and you have completed the above steps just drop off the parcel at your nearest Post Office. If the item is too large please see below.

How to return an item (Larger than 61cm x 46cm x 46cm)

  1. Print
    Start out by printing out our returns form, you can do this by clicking here. If this is missing from your return it will severley delay the returns process.
  2. Pack it
    Package up the item(s) securely, this is important as the item must not be damaged on its way back to us. Don't forget to include the returns form!
  1. Arrange a courier
    We are currently unable to offer a returns service for large items so recommend you contact a courier to arrange the return of the item(s).
  2. Delivery
    We will let you know once the goods arrive with us, we will aim to process the return within 1-4 working days so don't be alarmed if you don't hear from us immediately.
  1. Print
    Start out by printing out our returns form, you can do this by clicking here. If this is missing from your return it will severley delay the returns process.
  2. Pack it
    Package up the item(s) securely, this is important as the item must not be damaged on its way back to us. Don't forget to include the returns form!
  3. Arrange a courier
    We are currently unable to offer a returns service for large items so recommend you contact a courier to arrange the return of the item(s).
  4. Delivery
    We will let you know once the goods arrive with us, sometimes the returns process can take longer for large parcels as they can arrive with our stock deliveries but we will aim to process the return within 1-4 working days.

If you would like to return an item it must be returned in the original packaging, where applicable, and not show any signs of use. If an item does show signs of use or is returned in an unsaleable condition we will let you know before returning it back to yourself.

We offer a return service with Royal Mail, using this costs £3.49 (unless your item is damaged or faulty - see below) which will automatically be deducted from your refund on the products return.


The Small Print

Faulty Items

Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components. (All faults & defects must be reported within 48 hours from the time of delivery)

For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.

Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear. Please return the original and complete packaging.

Faults developed within the warranty period

Most items sold by Tackleuk come with a 12 month manufacturer's warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufacturer's warranty and we will not be able to cover the cost of return for faults developed outside of the 28 day period.

Faults within 28 days

An exchange or refund will be issued providing the item is returned within 28 days from the original date of purchase.

Return of an item in an unused state

If you would like to return a new & unused item you can, providing the item is returned within 28 days from the original date of purchase and it is returned by the customer at there cost with all the original packaging. We will refund you for this item(s) on its return. Please note we will only refund you for the item(s) returned not the postage costs. If you are returning an item that had free postage we will refund you for the item minus a delivery fee of £7.99 for standard items and £10 for rods & other long items. This is a charge we had to pay to send your order out to you. Any items that were stocked specifically for your order (shown with a 1-3, 3-6 or 6-10 day dispatch) or sent directly by the manufacturer will be refunded minus our standard restocking & admin fee of 5% or £20, whichever is the greatest.

Returns Information

To return an item by post you do not need to contact us, please let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details within the returns form.

Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing you have provided us with the necessary information inside the return parcel.

Please send all returns to:

Tackleuk Returns Department 27-29 Forest Hill, Yeovil, Somerset, BA20 2PH

Cost of return

All returns to Tackleuk must be returned by the customer at the customers expense, but if you are returning an item that is faulty, damaged or has been sent in error and you expect us to cover the cost of return it must be sent with Royal Mail on our Tracked Returns service, if any other service is used we will only reimburse you the equivalent cost of it being sent with the Royal Mail Tracked Returns service. If your item is too large to be sent with this service please discuss this with us before returning. You must contact us and confirm that we will cover the cost of return before returning an item.

You will only be reimbursed once a manufacturer's defect/error has been confirmed and the original Post Office or equivalent receipt is sent to us. The receipt can be included with your return package or sent at a later date within a reasonable timescale.

For more information please see our terms & conditions.

(Your statutory consumer rights are not affected)

 

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