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I cannot log in to my account

If you are having trouble logging in to your account there are a couple of fixes to get you shopping again.

If your account is relatively new and it is only the second time you have logged in then it could be your email address that is causing the problem. A simple mistake, such as missing or adding a letter, can stop you from accessing your account. We suggest checking the email address from your latest invoice, or contact us and we can correct the mistake for you.

If you are having problems remembering your password then you click the you can use our forgot password facility, follow the on-screen steps and we will send a new password to your registered email address. If you do not receive the email, please check your spam box, failing that, contact us as it is likely that the email address is incorrect.

If you are having trouble logging into the website or have trouble using the internet, please get in touch using the ticket system and provide us with a telephone number, we will be happy to help you over the phone.

 
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